Frequently Asked Questions

Why am I moving to a Time-of-Use rate plan?

California leads the nation in generating clean, renewable energy from sources such as wind and solar. PG&E Time-of-Use rate plans are an easy way for Californians to continue our clean energy leadership by shifting some energy usage to times of day that have a greater reliance on renewable energy while ensuring a sustainable energy future and healthier environment for generations to come.

How can I lower my electricity costs?

If you can make small shifts in energy usage, like running the dishwasher or doing laundry during lower-priced times of day, you may be able to benefit from a Time-of-Use rate plan.

How can I get assistance with my electric bills?

If you need special assistance with your bills, we have programs that can help, such as California Alternate Rates for Energy (CARE), Family Electric Rate Assistance (FERA), Medical Baseline, Vulnerable Customer status or Third-Party Notification. Visit pge.com to learn more about these programs.

How are rate comparisons calculated?

These estimates are based on your electricity use from prior months using today's rate plan prices, not the rates in effect at that time. As a result, these costs may not match your historical billed charges. Your estimated costs will vary based on your future energy use and future rate plan prices.

This rate comparison is provided for illustrative purposes only and does not constitute a representation or recommendation by PG&E as to what rate is best for you. PG&E cannot guarantee the accuracy, completeness or usefulness of the estimated cost information. PG&E expressly disclaims any and all liability for any damages of any nature (including direct, indirect, incidental and consequential) arising in connection with the use of the estimated rate comparison. This rate comparison depicts usage charges based on available interval data.

For Community Choice Aggregation (CCA) customers, the rate comparison is based on PG&E’s generation prices which may vary from your CCA’s prices. It may not include all fees such as local taxes or surcharges.

How does Bill Protection work?

You can try the Time-of-Use (Peak Pricing 4 - 9 p.m. Every Day) rate plan risk-free for the first 12 months with automatic Bill Protection. If you pay more during your first year on the Time-of-Use (Peak Pricing 4 - 9 p.m. Every Day) rate plan than you would have on your current rate plan, we will credit you with the difference at the end of the first 12 months. If you decide you are not satisfied on this rate plan, you can switch to another rate plan at any time. Bill Protection will still apply for the time that you were on the Time-of-Use (Peak Pricing 4 - 9 p.m. Every Day) rate plan.

If I change my rate plan now, can I change it back again later?

Yes, you are free to change at any time to any rate plan for which you are eligible, without penalty. On Time-of-Use (Peak Pricing 4 - 9 Every Day), if you change your rate plan before being on the rate for 12 months, you will still receive Bill Protection for the time you stayed on the rate plan.

How does the rate transition affect Net Energy Metering (NEM) customers?

Private rooftop solar customers switching rate plans during their first 12 months of Bill Protection will receive a True-Up bill for the NEM balance due at that point in time. A new 12 month billing cycle will then begin on your new rate plan.

How does the rate transition affect Community Choice Aggregation customers?

Community Choice Aggregation (CCA) customers will also be transitioned to the Time-of-Use (Peak Pricing 4 - 9 p.m. Every Day) rate plan equivalent. Some accounts may not be eligible for full Bill Protection.